In facing an increasingly
dynamic industrial landscape, PT Personel Alih Daya Tbk (PERSADA) plans a
roadmap for strengthening digital modernization in order to maintain business
continuity. This information technology (IT) development is not only to improve
operational efficiency, but also to support the provision of service excellence
for PERSADA's clients/partners.
PERSADA's future IT strategy
will focus on modernizing core systems, building an integrated information
system ecosystem to automate end-to-end business processes, developing new
line-of-business support systems, and optimizing service quality through four
main pillars, namely:
1. Modernization
of ERP Finance (Migration to Odoo): plans to migrate the financial system from Microsoft Dynamics NAV to
Odoo, which is more modular and efficient, to accelerate real-time reporting
and integration with operational modules.
2. Telco
Project Management (PMO) Digitalization: Development of a PMO system to oversee FTTH/FWA
projects through S-Curve monitoring and resource allocation to ensure projects
are completed on time, on budget, and with high quality.
3. Integrated
Asset Management System:
Implementation of a system to comprehensively manage the asset lifecycle, from
procurement to disposal, to strengthen data accuracy and budget control.
4. Modern
Contact Center System:
Providing responsive customer service through ticketing features, queue
management, and agent performance analytics to ensure quality service for
clients/partners.
To ensure that this
modernization runs smoothly, PERSADA will take the following strategic steps:
- Planning
& Blueprinting:
Conducting Business Process Re-engineering (BPR) to ensure that the new
workflow runs optimally.
- Infrastructure
& Partnerships:
Establishing operational cooperation (KSO) with technology partners to
strengthen server infrastructure and network security (cybersecurity).
- Development
& Migration: Executing
the migration of historical financial data to the Odoo environment and
developing custom modules in line with theCompany's business logic.
- Change
Management: Providing
intensive training for the Finance Team, Project Team, and Call Center Agents
to minimize resistance and accelerate user adaptation.
This IT system modernization
plan will begin with in-depth testing (User Acceptance Test) before entering
the launch (Go-Live) stage, in order to ensure system reliability, optimize
access quality, and deliver superior service performance.
