As part of its commitment to
continuous improvement, PT Personel Alih Daya Tbk (PERSADA) conducts an annual
Customer Satisfaction Survey. This activity is carried out to gather
aspirations and direct feedback from PERSADA's clients and business partners, in
order to continuously improve service quality.
Different from previous
years, which used the Customer Satisfaction Index (CSI) measurement method, in
2026 PERSADA transformed by adopting the Net Promoter Score (NPS)
method. This change in method aims to obtain a more in-depth picture of
customer loyalty, rather than simply measuring momentary satisfaction. NPS is
an important indicator for measuring the extent to which clients or partners
are willing to recommend PERSADA's services to colleagues or other business
partners, which is a strong indicator of trust and service quality.
The active participation of
all PERSADA clients and partners in completing this survey provides valuable
input for the company to:
® Improve service quality.
® Develop innovative new solutions or services that meet the needs of clients or partners in various industrial sectors.
® Build sustainable partnerships and provide added value to the businesses of PERSADA clients or partners.
